Terms & conditions

Direct Booking Process

25% of the total booking cost is payable to secure the reservation, until receipt of which a booking is not confirmed. 

Payments can be made by direct bank transfer.

Booking deposits are only refundable under the conditions set out below.

The remaining balance (75%) is due 90 days prior to the arrival date. If the full payment is not received by 90 days prior to the arrival date, we may cancel your booking and retain the deposit. 

To place a booking with us the lead guest must be at least 25 years of age. 

The maximum number of staying guests is 14 people and two dogs. 

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out below. 

Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access with our express permission.

All guests agree to respect the privacy and peace of all other guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance or nuisance to other guests, neighbours or the owners.

Cancellations

Booking deposits are non-refundable. The final balance once paid, 90 days prior to arrival, is also non-refundable. If we manage to rebook your cancelled dates we will refund you. 

Cancellation requests can be emailed to hannah@wildhamatethy.com.

In the rare event we need to cancel your booking with us due to reasons unrelated to your party you will receive a full refund. Please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you should this occur is limited to the refund of any payment already made.

Damage and losses

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge. Please be aware that the cost to replace or repair many items in the house may be in excess of £1000. We advise guests to carry their own insurance.

Lost property

We will keep any lost property for 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no liability for replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking and Candles

Fire regulations do not permit smoking or candles at Hamatethy. Smoking includes the use of pipes and vapes or e-cigarettes. 

Wifi and Appropriate Usage

Internet access is intended for general use such as access to the world wide web, email, messaging, social media, light video, music and media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads or uploads. 

Safety

By booking guests accept the risk of any potential hazards they may encounter exploring the estate which is a rewilding project and working farm with free roaming animals, unmanaged woodland, uneven terrain, the presence of ticks, the possibility of encountering ditches, unmonitored deep water and other natural hazards. If swimming in the river guests accept the risks of swimming in unmonitored water.  No liability is accepted whatsoever.

We recommend all guests travel with adequate insurance.